Luxury Front Desk Supervisor – Concierge Team Lead

Stratton Amenities; Chicago (IL); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities in Chicago, IL is seeking a dynamic Front Desk Supervisor to lead a concierge team and partner with the Property Manager to deliver exceptional service for residents and guests. The role emphasizes hospitality excellence, proactive leadership, and hands-on supervision of daily operations.

The ideal candidate brings a passion for service, at least five years in hospitality or upscale settings, and strong communication skills to foster a positive environment and ensure smooth

Qualifications

• Proven leadership and supervisory experience.
• Strong verbal and written communication skills.
• Excellent problem-solving and guest service abilities.

Responsibilities

• Lead a team of concierge ambassadors and act as liaison with the Property Manager.
• Oversee team schedules and weekly payroll.
• Conduct weekly and monthly meetings to drive performance and SOP improvements.
• Maintain high standards of appearance and behavior on property.
• Respond promptly to resident and guest requests and concerns.

Skills

Leadership

Communication

Problem-solving

Staff development

Job description

Stratton Amenities in Chicago, IL is seeking a dynamic Front Desk Supervisor to lead a concierge team and partner with the Property Manager to deliver exceptional service for residents and guests. The role emphasizes hospitality excellence, proactive leadership, and hands-on supervision of daily operations.

The ideal candidate brings a passion for service, at least five years in hospitality or upscale settings, and strong communication skills to foster a positive environment and ensure smooth