Front Desk Lead - Guest Experience & Overnight Shifts

HOME2 SUITES - GREENSBORO AIRPORT; Greensboro (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Quarterly bonus

Paid time off (PTO and holidays)

401k with Employer Match

DailyPay option

Hotel discounts

Job summary

HOME2 SUITES - GREENSBORO AIRPORT is seeking a frontline front desk associate to provide welcoming guest service and efficient check-in/check-out. You will promote hotel services, handle guest requests, and collaborate with housekeeping to ensure a clean, comfortable stay.

The role requires strong communication, cash handling, and the ability to work overnight shifts as part of a responsive hospitality team supporting guests from arrival through departure.

Qualifications

• Ability to provide excellent guest service with courtesy and efficiency.
• Ability to promote hotel services and amenities to guests.
• Strong communication with guests and team members to ensure smooth operations.
• Ability to handle cash, credit cards and balance cash drawers at shift end.
• Experience with managing front desk operations and being on duty as needed.

Responsibilities

• Greet and register guests; assign rooms and protect guest privacy.
• Promote and sell hotel services and amenities.
• Encourage repeat business by securing future reservations and offering recommendations.
• Identify sales leads from guest interactions and report to management.
• Coordinate with housekeeping and other departments to fulfill special requests.

Skills

Customer service

Sales skills

Communication

Cash handling

Shift management

Tools

PMS

Job description

HOME2 SUITES - GREENSBORO AIRPORT is seeking a frontline front desk associate to provide welcoming guest service and efficient check-in/check-out. You will promote hotel services, handle guest requests, and collaborate with housekeeping to ensure a clean, comfortable stay.

The role requires strong communication, cash handling, and the ability to work overnight shifts as part of a responsive hospitality team supporting guests from arrival through departure.