Hotel Front Desk Agent - Guest Services Pro

Commonwealth Hotels; Greensboro (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Same Day Pay

Employee discounts

Job summary

Commonwealth Hotels at the DoubleTree by Hilton Greensboro Airport is seeking a Hotel Guest Service Agent to greet guests, manage check-in/check-out, handle reservations, and provide information about local attractions to ensure a seamless stay.

This role requires strong communication, multitasking, and a friendly, professional demeanor. Weekend and holiday availability is expected, with benefits including health coverage and hotel discounts.

Qualifications

• Previous experience in customer-facing roles in hospitality or service.
• Strong interpersonal and service orientation.
• Familiarity with reservation or PMS software.
• High school diploma or equivalent.

Responsibilities

• Guest check-in and check-out processing.
• Reservations management and updating records.
• Responding to guest inquiries and handling complaints.
• Handling payments and refunds per policies.
• Coordinate with housekeeping and maintenance.
• Provide information on services and local attractions.
• Upsell rooms and hotel amenities.
• Maintain accurate guest records in PMS.

Skills

Customer service

Reservations

PMS

Communication

Upselling

Multitasking

Education

High school diploma or equivalent

Tools

PMS

Job description

Commonwealth Hotels at the DoubleTree by Hilton Greensboro Airport is seeking a Hotel Guest Service Agent to greet guests, manage check-in/check-out, handle reservations, and provide information about local attractions to ensure a seamless stay.

This role requires strong communication, multitasking, and a friendly, professional demeanor. Weekend and holiday availability is expected, with benefits including health coverage and hotel discounts.