Front Desk Guest Experience Specialist (Overnight)

LBA Hospitality; Winston-Salem (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

LBA Hospitality in Winston-Salem, NC seeks a courteous Front Office Associate to deliver exceptional guest service, act as Manager on Duty, respond to guest requests, and drive hotel revenue through selling strategies.

Responsibilities include greeting and registering guests, coordinating with management, maintaining privacy, promoting services, handling PMS transactions, and ensuring balance at shifts end; must be able to work nights and weekends.

Qualifications

• Requires honesty and trustworthiness; must pass security clearances.
• High school diploma or equivalent.
• Prior experience in accounting, sales, telesales, service or guest relations preferred.

Responsibilities

• Greet and register guests; provide room assignments and maintain privacy.
• Promote hotel services and amenities; drive repeat business with future reservations.
• Maintain knowledge of PMS operations; ensure accurate charges and payments.
• Communicate with management and other departments; report guest needs and issues.
• Work flexible hours, including nights and weekends; ensure safety and customer service standards.

Skills

PMS proficiency

English proficiency

Problem solving

Multi tasking

Education

High school diploma

Tools

None

Job description

LBA Hospitality in Winston-Salem, NC seeks a courteous Front Office Associate to deliver exceptional guest service, act as Manager on Duty, respond to guest requests, and drive hotel revenue through selling strategies.

Responsibilities include greeting and registering guests, coordinating with management, maintaining privacy, promoting services, handling PMS transactions, and ensuring balance at shifts end; must be able to work nights and weekends.