Front Desk & Guest Experience Specialist

First Carolina Management Inc As Agent For; Garner (NC); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Insurance benefits

Competitive wage

Growth opportunities

Job summary

SpringHill Suites by Marriott in Garner, NC is seeking a Front Desk Agent to welcome guests and deliver exceptional service. You will handle check-in/check-out, reservations, and guest inquiries while maintaining a professional, friendly demeanor.

The role requires great communication, basic computer skills, and the ability to work flexible hours, including weekends and holidays. Competitive hourly wage and guest-focused growth opportunities are offered.

Qualifications

• Experience in customer service or hospitality is preferred but not required.
• Strong communication and interpersonal skills are essential.
• Education includes a high school diploma or equivalent; certifications are a plus.

Responsibilities

• Greet and welcome guests with a professional attitude and resolve concerns promptly.
• Manage check-in/check-out and payment details accurately.
• Handle reservations, cancellations, and room availability inquiries.
• Communicate with housekeeping and other departments to meet guest needs.
• Process payments, issue receipts, and manage guest accounts.
• Provide local information and assist with transportation or reservations.
• Protect guest and property security by following procedures.
• Perform general administrative duties and answer phones/emails.

Skills

Communication

Interpersonal skills

Customer service

Stress management

Education

High school diploma or equivalent

Tools

Hotel management software

Basic computer apps

Job description

SpringHill Suites by Marriott in Garner, NC is seeking a Front Desk Agent to welcome guests and deliver exceptional service. You will handle check-in/check-out, reservations, and guest inquiries while maintaining a professional, friendly demeanor.

The role requires great communication, basic computer skills, and the ability to work flexible hours, including weekends and holidays. Competitive hourly wage and guest-focused growth opportunities are offered.