Front Desk Supervisor — Flexible Hours & Guest Experience Lead

WizeHire, Inc; Royal Pines (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

Hyatt Place Asheville Airport in North Carolina is seeking a Front Office Supervisor to oversee daily front desk operations, coordinate guest arrivals and departures, and lead a team to deliver exceptional service.

You will train staff, handle guest issues, balance financial transactions, and work with housekeeping and maintenance to ensure smooth room status reporting. A high school diploma and 1–2 years in front desk roles with leadership duties are expected.

Qualifications

• High school diploma or equivalent.
• One to two years of front desk or hospitality experience, often with leadership duties.
• Clear verbal and written communication with professional telephone etiquette.
• Proficiency in hotel PMS and cash handling.
• Ability to work flexible hours including mornings, evenings, weekends and holidays.

Responsibilities

• Supervise front desk agents, assign daily tasks, and help create work schedules.
• Train new hires, monitor performance, and provide feedback.
• Greet guests, oversee check-ins/check-outs, and handle special requests.
• Resolve customer complaints calmly and professionally.
• Coordinate with housekeeping and maintenance on room status and repairs.
• Audit shifts, manage cash drawers/banks, and verify billing accuracy.

Skills

Staff Leadership

Training

Guest Services

Complaint Resolution

Department Coordination

Cash Handling

Communication

PMS Proficiency

Education

High school diploma or equivalent

Tools

PMS software

Job description

Hyatt Place Asheville Airport in North Carolina is seeking a Front Office Supervisor to oversee daily front desk operations, coordinate guest arrivals and departures, and lead a team to deliver exceptional service.

You will train staff, handle guest issues, balance financial transactions, and work with housekeeping and maintenance to ensure smooth room status reporting. A high school diploma and 1–2 years in front desk roles with leadership duties are expected.