Front Desk Lead - Guest Experience & Operations

Woodlark Hotel Portland; Portland (OR); On-site; USD 51,000 - 55,000; Full time

Job summary

Woodlark Hotel Portland is seeking an Assistant Front Office Manager to support daily operations of the Front Desk and Guest Services, ensuring hotel standards and maximum guest satisfaction.

You will supervise front desk staff, assist in hiring and training, manage registrations, VIP reservations, and guest requests, and work to optimize revenues.

This role is full-time/part-time with an hourly rate of $24.50–$26.50 in Portland, OR, and requires prior front desk experience and strong leadership.

Qualifications

• Prior Front Desk experience required.
• One to three years supervisory experience preferred.
• Knowledge of loyalty programs, brand standards and hospitality systems preferred.
• High school diploma or equivalent; Bachelor's degree preferred.
• Excellent leadership and customer relations skills.
• Strong communication and organizational abilities.
• Proficiency with Windows OS, MS Office, PMS, PBX, Key system and POS.

Responsibilities

• Ensure efficient guest registration, check out and telephone service.
• Monitor front desk procedures to ensure policy compliance and professional guest treatment.
• Maximize hotel revenues through upsell programs and occupancy strategies.
• Address guest complaints and requests with courtesy and timely follow-up.
• Train and direct Front Office staff; participate in hiring and performance reviews.
• Review arrivals, VIP reservations and room availability; inform staff and other departments.
• Ensure staffing levels meet hotel demand and report daily.
• Follow safety policies and report hazards.

Skills

Leadership

Customer relations

Communication

Organizational skills

Issue resolution

Education

High school diploma

Bachelor's degree preferred

Tools

MS Office

PMS

POS

Job description

Woodlark Hotel Portland is seeking an Assistant Front Office Manager to support daily operations of the Front Desk and Guest Services, ensuring hotel standards and maximum guest satisfaction.

You will supervise front desk staff, assist in hiring and training, manage registrations, VIP reservations, and guest requests, and work to optimize revenues.

This role is full-time/part-time with an hourly rate of $24.50–$26.50 in Portland, OR, and requires prior front desk experience and strong leadership.