Front Desk Guest Experience Associate

Hyatt Taleo; United States; On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401K matching

Employee stock purchase

Wellbeing programs

Tri-Met discount

Complimentary meals

Tuition reimbursement

Family bonding benefits

Free hotel nights

Job summary

Hyatt Regency Portland is seeking a Front Desk Clerk to join our Front Office team. The hourly rate is $23.00/hour. Responsibilities include greeting guests, checking in/out, handling reservations, and providing local information and concierge services.

This role demands a friendly, professional demeanor and the ability to multitask in a fast-paced hotel environment. We offer benefits such as health coverage, paid time off, a 401(k) plan with matching, and employee discounts, among others.

Qualifications

• Previous experience in a customer service or hospitality role preferred.
• Strong communication and interpersonal skills, with a positive and welcoming attitude.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in computer systems and hotel management software.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Responsibilities

• Welcome guests to the hotel with a friendly and professional demeanor, providing exceptional customer service throughout their stay.
• Check guests in and out efficiently, processing payments, issuing room keys according to established procedures, and assisting with luggage as needed.
• Answer phones, respond to inquiries, and provide information about hotel facilities, services, and local attractions.
• Handle guest requests and concerns promptly and effectively, escalating issues to management as needed to ensure guest satisfaction.
• Maintain accurate records of guest accounts, including billing information and room assignments.
• Collaborate with other hotel departments to coordinate guest services and ensure a seamless guest experience.
• Assist with concierge services, including making reservations, and providing recommendations for dining and entertainment.

Skills

Customer service

Communication

Multitasking

Hotel software

Tools

Hotel management software

Job description

Hyatt Regency Portland is seeking a Front Desk Clerk to join our Front Office team. The hourly rate is $23.00/hour. Responsibilities include greeting guests, checking in/out, handling reservations, and providing local information and concierge services.

This role demands a friendly, professional demeanor and the ability to multitask in a fast-paced hotel environment. We offer benefits such as health coverage, paid time off, a 401(k) plan with matching, and employee discounts, among others.