Front Desk Guest Experience Specialist

Woodlark Hotel Portland; Portland (OR); On-site; USD 25,000 - 39,000; Full time

Job summary

Woodlark Hotel Portland is seeking a friendly Front Desk/Guest Services associate to welcome guests, check them in and out, and handle payments accurately. You will balance the cash drawer daily, process deposits, and assist with guest requests to ensure a memorable stay.

The role requires strong communication, reliability, and a professional demeanor. You will collaborate with other departments to coordinate guest needs and promote hotel services and promotions.

Qualifications

• Proficient communication—verbal and written.
• Excellent customer relations and problem resolution.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet and welcome guests on arrival.
• Register guests and manage checkout.
• Handle payments and balance cash drawer daily.
• Maintain house bank and deposits.
• Upsell opportunities and explain hotel services.
• Coordinate with other departments for guest needs.

Skills

Communication skills

Customer relations

Attention to detail

Leadership capability

Education

High school diploma or equivalent

Tools

PMS

PBX

POS

MS Office

Windows OS

Job description

Woodlark Hotel Portland is seeking a friendly Front Desk/Guest Services associate to welcome guests, check them in and out, and handle payments accurately. You will balance the cash drawer daily, process deposits, and assist with guest requests to ensure a memorable stay.

The role requires strong communication, reliability, and a professional demeanor. You will collaborate with other departments to coordinate guest needs and promote hotel services and promotions.