Guest Experience Lead - Front Desk

Highgate Hotels, LP; Portland (OR); On-site; USD 23,000 - 30,000; Full time

Job summary

Highgate Hotels, LP is seeking a Front Desk Agent in Portland, OR, to provide attentive service during guest check-in, stay, and checkout while maximizing room revenue and occupancy.

You will handle inquiries, balance shift paperwork, and be familiar with rate structures, promotions, and hotel programs. A customer-focused, organized individual with strong communication is ideal for this role.

Qualifications

• College coursework in related field is helpful.
• Hotel or related field experience preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer service experience preferred.

Responsibilities

• Answer inquiries from guests about restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and promotions listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain information when taking room reservations and follow rate quoting.

Skills

Customer service

Communication

Multitasking

Computer skills

Listening

Education

High School diploma or equivalent

College coursework in related field

Job description

Highgate Hotels, LP is seeking a Front Desk Agent in Portland, OR, to provide attentive service during guest check-in, stay, and checkout while maximizing room revenue and occupancy.

You will handle inquiries, balance shift paperwork, and be familiar with rate structures, promotions, and hotel programs. A customer-focused, organized individual with strong communication is ideal for this role.