Front Desk Lead & Guest Experience Manager (Daily Pay)

Hyatt Hotels Corporation; Oakland (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Short-Term Disability

Long-Term Disability

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Assistant Manager OEM to support the Front Desk Manager in Oakland. You will drive guest satisfaction, oversee daily operations, and lead a team to deliver warm, efficient service.

The role emphasizes supervising, handling high-pressure situations, and maintaining brand standards with a focus on revenue integrity and smooth front office performance.

Qualifications

• 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 3-5 years of progressive experience in a hotel or related field, preferably with supervisory experience.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• You’re the friendly face guests and team members count on. Deliver top-notch service that makes people feel at home.
• You motivate, coach, and guide the front desk crew to keep standards high and operations smooth.
• You spot issues before they become problems and handle guest concerns with calm, quick thinking.
• From managing room revenue to keeping systems running, you’ve got the financial smarts and organizational skills to stay on point.

Skills

Service with a Smile

Lead the Way

Problem-Solving Powerhouse

Master of the Details

Education

2-year degree + 3+ years

4-year degree + 1 year

Job description

Aimbridge Hospitality is seeking a Front Desk Assistant Manager OEM to support the Front Desk Manager in Oakland. You will drive guest satisfaction, oversee daily operations, and lead a team to deliver warm, efficient service.

The role emphasizes supervising, handling high-pressure situations, and maintaining brand standards with a focus on revenue integrity and smooth front office performance.