Front Desk Ops Lead: Guest Experience & Revenue

Kissel Uptown Oakland; Oakland (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Kissel Uptown Oakland in Oakland, CA, managed under Evolution Hospitality within Aimbridge Hospitality, seeks a Front Desk Assistant Manager OEM to join the team. You will work with the Front Desk Manager to ensure warm welcomes, efficient service, and smooth front office operations.

The role focuses on driving occupancy and revenue, leading a front desk crew, and resolving guest concerns with calm, quick thinking. A 2-year degree with 3+ years, or 4-year degree with 1+ year is required.

Qualifications

• 2-year college degree with 3+ years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 3-5 years of progressive experience in a hotel or related field, preferably with supervisory experience.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Service with a Smile: you deliver top-notch service that makes guests and team members feel at home.
• Lead the Way: you motivate, coach, and guide the front desk crew to high standards and smooth operations.
• Problem-Solving Powerhouse: you spot issues and handle guest concerns calmly and quickly.
• Master of the Details: you manage room revenue, stay organized, and keep systems running efficiently.

Skills

Service with a Smile

Lead the Way

Problem-Solving Powerhouse

Master of the Details

Education

2-year college degree with 3+ years experience; or 4-year degree with 1+ year experience

3-5 years hotel experience with supervisory exposure

Certifications: Food Handlers, Alcohol Awareness, CPR, First Aid

Job description

Kissel Uptown Oakland in Oakland, CA, managed under Evolution Hospitality within Aimbridge Hospitality, seeks a Front Desk Assistant Manager OEM to join the team. You will work with the Front Desk Manager to ensure warm welcomes, efficient service, and smooth front office operations.

The role focuses on driving occupancy and revenue, leading a front desk crew, and resolving guest concerns with calm, quick thinking. A 2-year degree with 3+ years, or 4-year degree with 1+ year is required.