Front Desk Manager

Westin Cincinnati; Cincinnati (OH); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Disability Income

Job summary

Aimbridge Hospitality is seeking a Front Desk Manager to lead our front desk team and ensure exceptional guest experiences from arrival to departure.

You will coach staff, maintain high standards, and proactively resolve issues to keep operations smooth and guests satisfied.

Qualifications

• 2+ year college degree with 3+ years related experience or 4-year degree with 1+ year related experience.
• 5+ years of progressive hotel experience with supervisory duties.
• Proficient in Windows OS, spreadsheets, and word processing.

Responsibilities

• Deliver standout guest service from check-in to check-out, ensuring guests feel welcomed and cared for.
• Lead, coach, and motivate front desk team to maintain high standards and smooth operations.
• Identify and resolve issues proactively to keep operations running seamlessly.
• Maximize room revenue with smart rate strategies and communicate clearly with guests and team.

Skills

Guest service

Leadership

Communication

Problem solving

Customer focus

Education

2-year college degree with 3+ years related experience

4-year college degree with at least 1 year related experience

5+ years progressive supervisory experience in hotel

Tools

Windows OS

MS Excel

MS Word

Job description

At Aimbridge Hospitality, we’re all about creating standout guest experiences—and as our Front Desk Manager, you’ll be leading the charge. You’ll keep the front office running like a well-oiled machine, making sure every guest is greeted with warmth, efficiency, and a smile. You’ll be the go-to for smooth check-ins, smart problem-solving, and keeping occupancy and revenue on point. If you’re a natural leader with a passion for hospitality and a knack for turning challenges into wins, come join our team and help us turn everyday stays into unforgettable moments.

Job Duties & Functions

• Guest Experience Extraordinaire: Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay.
• Front Desk Leader: Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher.
• Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
• Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you're chatting with guests or coordinating with your team.

Education & Experience

• 2 year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 5+ years of progressive experience in a hotel or related field with supervisory experience
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Valid driver's license from the applicable state.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income