Front Desk Assistant Manager

Hyatt House/Hyatt Place Houston Medical Center; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Hyatt House/Hyatt Place Houston Medical Center is seeking a Front Desk Assistant Manager to support the Front Desk Manager in delivering attentive, friendly service to guests throughout their stay. You will help maximize occupancy and revenue while maintaining brand standards and a welcoming atmosphere.

The role requires at least 5 years of progressive hotel experience with supervisory responsibilities, strong Windows proficiency, and the ability to stay calm under pressure while solving guest

Qualifications

• Progressive hotel experience required.
• Supervisory experience required.
• Proficient in Windows operating systems.
• Strong communication skills and ability to handle high-pressure situations.

Responsibilities

• Approach all encounters with guests and employees in a courteous and service-oriented manner.
• Maintain regular attendance in compliance with brand standards.
• Maintain high standards of personal appearance and grooming, including proper uniform and name tag.
• Comply with brand standards and regulations to ensure safe, efficient hotel operations.
• Comply with applicable certification requirements (Food Handlers, Alcohol Awareness, CPR & First Aid).
• Maintain a warm and friendly demeanor toward guests and staff.
• Respond to guest requests, problems, complaints and/or accidents in a timely and courteous manner; follow up to ensure satisfaction.
• Assist to

Skills

Guest service

Supervisory experience

Clear communication

Multitasking under pressure

Team leadership

Tools

Windows OS proficiency

Job description

Description

Job Summary

The Front Desk Assistant Manager is responsible for assisting the Front Desk Manager with the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Education & Experience

• At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
• Supervisory experience required.
• Must be proficient in Windows operating systems.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Requirements

Job Duties & Functions

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service- oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid.
• Maintain a warm and friendly demeanor at all times.
• Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk.
• Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Assist to