Front Desk & Guest Experience Specialist

Aimbridge Hospitality; Wilmington (NC); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality seeks a Front Desk Agent for Suburban Extended Stay Wilmington. You will be the face of the hotel, handling guest check-ins, reservations, and requests with a welcoming demeanor.

Requirements include a high school diploma or equivalent and familiarity with hotel management software and Microsoft Office. Benefits after a waiting period include Daily Pay, health coverage, disability income, life insurance, PTO, EAP, and 401k.

Qualifications

• High school diploma or equivalent required or preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest Service: deliver warm, top-tier service to guests.
• Communication: convey messages clearly and confidently with guests and team.
• Quick-Thinking Problem Solver: address issues promptly to ensure guest satisfaction.
• Multitasking Marvel: manage reservations, check-ins/outs, and financial details efficiently.

Skills

Guest Service

Communication

Problem-Solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Aimbridge Hospitality seeks a Front Desk Agent for Suburban Extended Stay Wilmington. You will be the face of the hotel, handling guest check-ins, reservations, and requests with a welcoming demeanor.

Requirements include a high school diploma or equivalent and familiarity with hotel management software and Microsoft Office. Benefits after a waiting period include Daily Pay, health coverage, disability income, life insurance, PTO, EAP, and 401k.