Guest Experience Lead — Front Desk

Priority Dispatch Corp.; Wake Forest (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

Hampton Inn, Wake Forest is seeking a Front Desk Lead to oversee daily operations, supervise front desk staff, and resolve guest issues with a professional approach. This role requires flexibility to cover mornings, nights, weekends and holidays, and involves training, staff meetings, and participation in goal setting for guest rewards programs.

The ideal candidate will have hotel leadership experience, excellent communication skills, and the ability to handle deposits, reservations, and safety

Qualifications

• Prior hotel and leadership experience.
• Excellent written and oral communication skills.
• Ability to stand for extended periods, lift up to 30 pounds, bend, stoop, and navigate stairs.
• Schedule includes mornings, nights, weekends and holidays.

Responsibilities

• Directly supervise, lead, and train front desk agents and night auditors in daily operations.
• Conduct staff meetings and relay enrollment goals for guest rewards programs.
• Monitor staff performance, participate in interviews and hires; escalate issues as needed.
• Handle complex guest issues in the manager's absence and maintain high service standards.
• Promote group bookings, manage reservations, and oversight of deposits in the manager's absence.
• Assist with Daly Seven paperwork and reporting, including logs and safety procedures.
• Provide coverage across shifts and ensure safety and brand standards are followed.

Skills

Front desk leadership

Guest services

Staff training

Shift supervision

Job description

Hampton Inn, Wake Forest is seeking a Front Desk Lead to oversee daily operations, supervise front desk staff, and resolve guest issues with a professional approach. This role requires flexibility to cover mornings, nights, weekends and holidays, and involves training, staff meetings, and participation in goal setting for guest rewards programs.

The ideal candidate will have hotel leadership experience, excellent communication skills, and the ability to handle deposits, reservations, and safety