Front Desk Lead & Guest Experience Champion

SoulCycle; Philadelphia (Philadelphia County); On-site; USD 19,000 - 25,000; Part time

Job summary

SoulCycle is seeking a part-time front desk/studio support role in Philadelphia. You will deliver high-level customer service, assist in daily studio operations, and support instructors to ensure a seamless class check-in process.

Join a team dedicated to hospitality, culture, and community. You will help maintain the SoulCycle aesthetic, support training of new hires, and contribute to a clean, welcoming studio environment.

Qualifications

• Must have customer service experience.
• Ability to prioritize and multi-task within a fast-paced environment.
• Willing to initiate tasks and perform duties without direction.
• Excellent communication skills and ability to work with a wide range of personalities.
• Outstanding customer service and problem solving skills.
• Positive, can-do attitude.
• Friendly and professional phone and email etiquette.
• Superior organizational skill.
• Must have at least 3 days of availability week over week totaling 20 hours with one of those days being a Saturday or Sunday.
• All employees are expected to be available to work peak holiday shifts.

Responsibilities

• Provide high level customer service and hospitality to clients.
• Assist the Studio Management in daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Provide support to the SoulCycle instructors to ensure a successful class check-in process.
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires for the front desk staff team.
• Maintain product knowledge for all studio retail operations.
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture.
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors.
• Common area cleaning, including front desk, lockers, retail shelves, office and hallways
• Bathroom and changing room cleaning.

Skills

Customer service

Multi-tasking

Communication

Teamwork

Phone etiquette

Email etiquette

Organizational skills

Job description

SoulCycle is seeking a part-time front desk/studio support role in Philadelphia. You will deliver high-level customer service, assist in daily studio operations, and support instructors to ensure a seamless class check-in process.

Join a team dedicated to hospitality, culture, and community. You will help maintain the SoulCycle aesthetic, support training of new hires, and contribute to a clean, welcoming studio environment.