Front Desk Lead: Studio Hospitality & Guest Experience

SmartRecruiters, Inc.; Philadelphia (Philadelphia County); Presencial; USD 21.000 - 28.000; A tiempo parcial

Descripción de la vacante

SoulCycle is hiring for a part-time front desk/guest services role at our Philadelphia studio. You will deliver exceptional hospitality, handle check-ins, and support instructors and staff in daily tasks.

Ideal candidates are available at least 3 days per week, including one weekend day, and can work peak holiday shifts. A positive attitude and strong communication are essential for success in a vibrant, community-focused environment.

Formación

• Experience in customer service environments, preferably in fast-paced settings.
• Strong communication and interpersonal skills for diverse client interactions.
• Ability to multitask, stay organized and prioritize duties.

Responsabilidades

• Deliver high level customer service and hospitality to clients.
• Assist studio management with daily front desk tasks and projects.
• Maintain a positive attitude and take initiative in duties.
• Support SoulCycle instructors to ensure smooth class check-ins.
• Collaborate with staff to ensure efficiency and camaraderie.
• Assist in training front desk staff and new hires.
• Maintain knowledge of studio products and retail operations.
• Preserve the SoulCycle aesthetic, atmosphere and culture.
• Clean studio areas and prep equipment, floors and mirrors.
• Keep common areas tidy, including front desk and retail shelves.

Conocimientos

Customer service

Communication

Multi-tasking

Teamwork

Problem solving

Phone etiquette

Descripción del empleo

SoulCycle is hiring for a part-time front desk/guest services role at our Philadelphia studio. You will deliver exceptional hospitality, handle check-ins, and support instructors and staff in daily tasks.

Ideal candidates are available at least 3 days per week, including one weekend day, and can work peak holiday shifts. A positive attitude and strong communication are essential for success in a vibrant, community-focused environment.