Studio Front Desk Lead — Hospitality & Guest Experience

SoulCycle; Ardmore (PA); On-site; USD 17,000 - 22,000; Part time

Job summary

SoulCycle in Ardmore, PA is seeking a part-time front desk/guest services team member. The role emphasizes hospitality, class check-in support, and studio upkeep. Availability includes at least 3 days weekly (20 hours) with one weekend day, plus peak holiday shifts.

Candidates should bring customer service experience, strong communication, a proactive attitude, and excellent organizational skills to keep the studio welcoming and efficient.

Qualifications

• Must have customer service experience.
• Ability to prioritize and multi-task within a fast-paced environment.
• Willing to take initiative and work with little direction.
• Excellent communication and interpersonal skills.
• Positive, can-do attitude and professional phone/email etiquette.
• Strong organizational skills.
• Availability: at least 3 days per week totaling 20 hours, with one weekend day.
• Must be available for peak holiday shifts.

Responsibilities

• Provide high level customer service and hospitality to clients.
• Assist Studio Management in daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Provide support to SoulCycle instructors to ensure a successful class check-in process.
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires for the front desk staff team.
• Maintain product knowledge for all studio retail operations.
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture.
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors.
• Common area cleaning, including, front desk, lockers, retail shelves, office and hallways.
• Bathroom and changing room cleaning.

Skills

Customer service

Communication skills

Multi-tasking

Positive attitude

Phone/email etiquette

Organizational skills

Availability commitment

Teamwork

Job description

SoulCycle in Ardmore, PA is seeking a part-time front desk/guest services team member. The role emphasizes hospitality, class check-in support, and studio upkeep. Availability includes at least 3 days weekly (20 hours) with one weekend day, plus peak holiday shifts.

Candidates should bring customer service experience, strong communication, a proactive attitude, and excellent organizational skills to keep the studio welcoming and efficient.