Front Desk Lead & Guest Services Supervisor

Big Sur Lodge; California; On-site; USD 23,000 - 32,000; Full time

Job summary

Guest Services, Inc. is seeking a Front Desk Supervisor for Big Sur Lodge in Big Sur, CA. You will oversee front desk operations, supervise agents, manage reservations, and ensure top-tier guest service.

This role emphasizes cash handling, shift briefings, and proactive guest issue resolution. Ideal candidates have a High School Diploma, strong clerical skills, and the ability to coordinate schedules. Bilingual English/Spanish is a plus; MS Outlook, Word, and Excel are valued.

Qualifications

• High School Diploma required.
• Clerical tasks include typing, filing, and cash register operation.
• Bilingual in English/Spanish a plus; strong interpersonal skills.

Responsibilities

• Supervise Front Desk staff and coordinate scheduling and training.
• Oversee guest check-in/check-out, reservations, and phone monitoring.
• Address guest inquiries and resolve issues promptly to maintain satisfaction.
• Ensure cash handling procedures and deposits comply with policies.
• Coordinate with housekeeping during events and daily operations.

Skills

Typing

Filing

Cash register operation

Multi-tasking

Interpersonal skills

Problem solving

Scheduling reservations

Education

High School Diploma

Tools

MS Outlook

MS Word

MS Excel

Job description

Guest Services, Inc. is seeking a Front Desk Supervisor for Big Sur Lodge in Big Sur, CA. You will oversee front desk operations, supervise agents, manage reservations, and ensure top-tier guest service.

This role emphasizes cash handling, shift briefings, and proactive guest issue resolution. Ideal candidates have a High School Diploma, strong clerical skills, and the ability to coordinate schedules. Bilingual English/Spanish is a plus; MS Outlook, Word, and Excel are valued.