Boutique Front Desk Supervisor - Lead Guest Experiences

Spire Hospitality LLC; Goleta (CA); Sur place; USD 32 000 - 34 000; Plein temps

Résumé du poste

Spire Hospitality LLC in Goleta, CA seeks a Front Desk Supervisor to warmly welcome guests and provide exceptional service throughout their stay. You and the front desk team are dedicated to guest satisfaction, crafting remarkable experiences from arrival to departure.

Lead the Guest Services team with outstanding leadership to foster repeat business and create unforgettable memories. You will inspire teamwork, ensure efficient check-in/check-out, and participate in training and development with

Qualifications

• High school diploma or its equivalent required.
• Hotel and Restaurant Certification preferred.
• 2+ years in guest services with supervisory experience preferred.
• Strong math, analytical skills and MS Office proficiency.
• Experience with hotel PMS systems (PEP) is a plus.

Responsabilités

• Promote exceptional customer service and model courtesy to guests.
• Respond promptly to guest questions and requests.
• Foster relationships across departments through effective communication.
• Optimize check-in/check-out for seamless guest experiences.
• Coach and train new team members in guest service procedures.
• Excel at multitasking in a dynamic hospitality environment.
• Resolve guest concerns with attentive service recovery.

Connaissances

Guest services

Supervisory experience

Effective communication

Analytical skills

Multitasking

Formation

High school diploma or equivalent

Hotel and Restaurant Certification

Outils

MS Office (Outlook, Word, Excel)

Hotel PMS (PEP)

Description du poste

Spire Hospitality LLC in Goleta, CA seeks a Front Desk Supervisor to warmly welcome guests and provide exceptional service throughout their stay. You and the front desk team are dedicated to guest satisfaction, crafting remarkable experiences from arrival to departure.

Lead the Guest Services team with outstanding leadership to foster repeat business and create unforgettable memories. You will inspire teamwork, ensure efficient check-in/check-out, and participate in training and development with