Front Office Leader: Guest Experience & Operations

21c Museum Hotel; Durham (NC); On-site; USD 55,000 - 73,000; Full time

Job summary

21c Museum Hotels in Durham, NC is seeking a Front Office Manager who leads guest services with a culture of care and accountability. You will oversee Front Desk and Concierge operations, ensuring smooth check-ins, efficient information delivery, and a safe, welcoming environment for guests and staff.

The role requires strong leadership, organization, and communication skills, plus experience in hospitality management and cash handling.

Qualifications

• Minimum 5 years in hospitality management.
• Strong leadership and organizational skills.
• Excellent guest service and communication abilities.
• Proficient with Opera PMS and POS systems.

Responsibilities

• Responds to guests with accurate and timely information and services.
• Oversees daily Front Office operations and policies.
• Maintains cash handling and personal bank responsibilities per policy.
• Trains staff and conducts quarterly front desk meetings.
• Backs up Rooms Manager during absences.

Skills

Leadership

Organizational skills

Customer service

Front desk operations

Cash handling

Education

High School Diploma

Tools

Opera PMS

POS software

Microsoft Office

Job description

21c Museum Hotels in Durham, NC is seeking a Front Office Manager who leads guest services with a culture of care and accountability. You will oversee Front Desk and Concierge operations, ensuring smooth check-ins, efficient information delivery, and a safe, welcoming environment for guests and staff.

The role requires strong leadership, organization, and communication skills, plus experience in hospitality management and cash handling.