Evening Front Desk Agent — Guest Experience Pro

Doubletree-Raleigh; Durham (NC); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Health insurance (medical, dental, and

Job summary

DoubleTree Durham is seeking a Front Desk Agent for the 3-11 pm shift, part-time (2-3 days/week). The role focuses on greeting guests, check-in/out, and concierge services to ensure a welcoming stay.

Responsibilities include handling reservations, payments, and room assignments, while maintaining guest confidentiality and professional service. Applicants should have a high school diploma and hospitality orientation; PMS experience is a plus.

Qualifications

• High school diploma or equivalent required.
• Hospitality coursework or degree preferred.
• Proficiency in Microsoft Office; experience with PMS is a plus.

Responsibilities

• Greet and welcome guests in a warm and professional manner, setting the tone for an exceptional stay.
• Manage check-ins and check-outs accurately, ensuring seamless transactions and proper guest record management.
• Respond promptly to guest inquiries via phone and in person, offering information about hotel amenities and local attractions.
• Process reservations, payments, and room assignments while maintaining accuracy and confidentiality.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for arrival and guest needs are met quickly.
• Address and resolve guest concerns with professionalism and empathy to ensure a positive outcome.
• Maintain a clean, organized, and professional front desk area that reflects the hotel's standards of excellence.
• Provide concierge support by recommending dining, entertainment, and transportation options.
• Adhere to all hotel policies, safety, and security procedures.
• Ability to perform job-related physical activities, including standing or sitting for extended periods, lifting and carrying items as needed.

Skills

Interpersonal communication

Attention to detail

Multitasking

Customer service

Education

High school diploma

Hospitality coursework/related degree

Tools

Microsoft Office

Property Management System (PMS)

Job description

DoubleTree Durham is seeking a Front Desk Agent for the 3-11 pm shift, part-time (2-3 days/week). The role focuses on greeting guests, check-in/out, and concierge services to ensure a welcoming stay.

Responsibilities include handling reservations, payments, and room assignments, while maintaining guest confidentiality and professional service. Applicants should have a high school diploma and hospitality orientation; PMS experience is a plus.