Front Desk Lead | Eye Care Operations & Patient Experience

EyeSouth Partners; Pittsburgh (Allegheny County); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k w/ Match

HSA/FSA

Telemedicine

Generous PTO Package

Employee Discounts and Perks

Employee Assistance Program

Group Life/AD&D

Short Term Disability Insurance

Long Term Disability Insurance

Job summary

EyeSouth Partners is hiring a Front Desk Lead in the Pittsburgh area to coordinate daily front desk operations and ensure smooth patient flow across locations. You will supervise front desk staff, manage scheduling accuracy, and resolve escalated patient concerns while upholding HIPAA guidelines.

The role requires a high school diploma, at least one year in a medical office, and strong reliability. Nextech/ICP experience is highly preferred, with a focus on delivering exceptional patient service.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1 year of medical office experience preferred.
• Nextech/ICP experience strongly preferred.
• Reliable with good attendance and punctuality.
• Good judgment and ability to handle patient inquiries.

Responsibilities

• Greet patients warmly and verify appointment details.
• Collect documentation including ID, insurance cards, and referrals.
• Book, confirm, and reschedule appointments; manage patient flow.
• Verify insurance eligibility and benefits for visits and tests.
• Collect co-pays and outstanding balances and document transactions.
• Explain billing procedures and ensure data is entered accurately in the management system.
• Answer phones and respond to inquiries; relay messages to clinical staff.
• Maintain patient confidentiality and HIPAA compliance.
• Coordinate scheduling and onboarding of front desk staff; participate in daily huddles.

Skills

Interpersonal skills

Communication

Attention to detail

Multitasking

HIPAA knowledge

Cash handling

Education

High School Diploma or equivalent

Tools

Nextech/ICP

Job description

EyeSouth Partners is hiring a Front Desk Lead in the Pittsburgh area to coordinate daily front desk operations and ensure smooth patient flow across locations. You will supervise front desk staff, manage scheduling accuracy, and resolve escalated patient concerns while upholding HIPAA guidelines.

The role requires a high school diploma, at least one year in a medical office, and strong reliability. Nextech/ICP experience is highly preferred, with a focus on delivering exceptional patient service.