Front Desk Associate

EyeSouth Partners; Pittsburgh (Allegheny County); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k w/ Match

HSA/FSA

Telemedicine

Generous PTO Package

Job summary

EyeSouth Partners is seeking a Front Desk Associate to be the first point of contact for patients in our ophthalmology offices across Cranberry Township, McCandless, and Pittsburgh. You will handle check-in/out, calls, scheduling, and basic data entry while ensuring excellent customer service and HIPAA compliance.

The role requires a High School Diploma (or equivalent) and 1+ year of medical office experience; Nextech/ICP exposure is strongly preferred.

Qualifications

• High school diploma or equivalent required.
• Nextech/ICP experience strongly preferred.
• Minimum of 1 year medical office experience preferred.

Responsibilities

• Greet patients, verify appointment details, and manage check-in/check-out.
• Handle calls and emails, schedule appointments, and relay messages to staff.
• Verify insurance eligibility and benefits for in-office visits, procedures, and tests; collect co-pays and balances.
• Enter data accurately in the practice management system and maintain patient confidentiality.
• Support front desk operations during daily huddles and team meetings.

Skills

Interpersonal skills

Communication skills

Attention to detail

Multitasking

HIPAA knowledge

Customer service

Education

High School Diploma or equivalent

Tools

Nextech/ICP

Practice management system

Job description

At Scott & Christie Eyecare Associates, North Park Ophthalmology Associates, and Good Looks Eyewear, we are passionate about making a meaningful difference in our patients’ lives every day. Our team is dedicated to delivering exceptional eye care with compassion, respect, and personalized attention, while utilizing the latest advances in ocular diagnostics and treatment.

With convenient locations in Cranberry Township, McCandless, and Pittsburgh, PA, we proudly serve our communities with a full spectrum of services, including care for Cataracts, Glaucoma, Macular Degeneration, Diabetic Eye Disease, Dry Eye Disease, Routine Vision exams and contact lens fittings.

We are also actively involved in clinical trials, giving our team the opportunity to be part of innovative advancements and cutting-edge treatments in eye care.

Why Join Us?

When you join our team, you become part of a collaborative, supportive, and forward-thinking environment where your contributions truly matter. We are committed to professional growth, continuous learning, and providing the highest standard of patient care.

The Front Desk Associate serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check in/outs, managing calls/emails, scheduling, providing information, resolving issues, and performing administrative tasks like data entry ensuring smooth operations and excellent customer service in medical facilities.

• Greets patients warmly and verify appointment details.
• Collects necessary documentation including ID, Insurance Cards, referral forms, etc.
• Books, confirms, and reschedules appointments
• Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests
• Collects co-payments and outstanding balances; calculates patient’s financial responsibility and communicates to patient; documents in practice management system.
• Explains billing procedures
• Responsible for entering data in an accurate manner in practice management system as well as verify that existing information is accurate.
• Completes chart prep prior to clinic as needed (print routers, face sheets, etc.)
• Completes medical records requests that come directly from the patient
• Completes assigned tasks as related to the appointment rescheduling queue timely
• Monitors and completes tasks related to appointment recall and reminder process as set by practice SOP
• Answers phones and responds to inquiries
• Relays messages between patients and clinical staff
• Maintains protected health information in accordance with HIPPA/PHI guidelines
• Handles paperwork such as consent forms and HIPAA compliance
• Interacts with all internal and external customers in a caring and respectful manner.
• Accepts deliveries of packages, mail, and other supplies from outside vendors.
• Maintains a clean, organized, and welcoming reception area for all patients and visitors
• Provides clear information about services, wait time, and policies
• Addresses patient concerns professionally and respectfully.
• Photocopies and faxes records and forms according to established policies and procedures.
• Maintains patient confidentiality.
• Participates in orientation/instruction of new administrative personnel as requested by management.
• Contributes to the team effort by completing additional tasks/projects as directed.
• Attends daily huddle and regularly scheduled team meetings
• Participates in on-boarding and training of new front desk associates and other administrative team members as assigned.
• High School Diploma or the equivalent years related experience required
• Nextech/ICP experience strongly preferred
• Minimum of 1-year medical office experience strongly preferred
• Strong reliability with good attendance and punctuality.
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.

Key Skills

• Strong interpersonal and communication skills
• Attention to detail for accurate data entry and insurance verification; strong organizational skills
• Basic understanding of healthcare insurance payors and programs
• Ability to multitask in a fast-paced environment
• Familiarity with healthcare regulations (HIPAA, privacy laws)
• Basic math and cash handling
• Excellent customer service skills

Preferred Skills

• Understanding of medical terminology

We offer a competitive benefits package to our employees

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #INDA