Front Desk & Patient Experience Coordinator

Cq-Partners; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

competitive hourly range

paid holidays

paid time off

healthcare (paid in part by practice)

retirement plan

profit sharing

Job summary

Hearing Unlimited in the Eastern Pittsburgh area seeks an energetic and detail-oriented front office leader to create a welcoming environment for patients while ensuring smooth daily operations. You will manage incoming calls, schedule appointments, verify insurance, maintain patient records in the EHR, and support providers with professional, high-quality service during Monday–Friday, 7:30 AM to 4 PM.

Strong communication, organizational skills, and proficiency with Microsoft Office are

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• Minimum of 2 years of front office experience, ideally in a medical setting.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail in a fast-paced environment.
• Comfortable managing high call volumes and meeting performance metrics.

Responsibilities

• Manage incoming patient calls and maintain an organized, efficient schedule.
• Confidently handle a high volume of phone calls while delivering excellent service.
• Contact patients to confirm appointments and minimize gaps in scheduling.
• Track and report daily scheduling metrics, including adherence to company phone call performance standards.

Skills

Front desk experience

Customer service

Microsoft Office

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Hearing Unlimited in the Eastern Pittsburgh area seeks an energetic and detail-oriented front office leader to create a welcoming environment for patients while ensuring smooth daily operations. You will manage incoming calls, schedule appointments, verify insurance, maintain patient records in the EHR, and support providers with professional, high-quality service during Monday–Friday, 7:30 AM to 4 PM.

Strong communication, organizational skills, and proficiency with Microsoft Office are