Front Desk Lead: Elevate Guest Experience & Team

Hampton Inn - Owensboro; Owensboro (KY); On-site; USD 35,000 - 48,000; Full time

Job summary

Hampton Inn Owensboro is seeking a Front Desk Supervisor to lead the front desk team and uphold high guest-service standards. The role involves overseeing check-in/check-out, billing, and front office operations, while training and mentoring staff to deliver exceptional experiences.

The ideal candidate has hands-on hospitality experience and strong communication skills, with flexibility to work day, evening, and night shifts as needed to support hotel operations.

Qualifications

• Previous front desk or guest service experience is required (minimum 1 year).
• Supervisory or leadership experience is preferred.
• Strong organizational skills with attention to detail.
• Ability to train, coach, and motivate a diverse team.
• Excellent verbal and non-verbal communication skills.
• Guest-service-oriented demeanor with a positive attitude.
• Ability to manage multiple priorities and resolve guest concerns.

Responsibilities

• Lead daily front desk operations to ensure guest service and front office functions meet standards.
• Supervise, train, and develop front desk team members.
• Communicate performance expectations and provide feedback and accountability.
• Provide guidance and support to front desk team members.
• Cover front desk shifts as needed, including night audit duties.

Skills

Front desk experience

Supervisory experience

Organizational skills

Communication skills

Guest-service oriented

Multi-tasking

Problem solving

Confidentiality

PMS knowledge

Flexible schedule

Tools

Property Management System (PMS)

Job description

Hampton Inn Owensboro is seeking a Front Desk Supervisor to lead the front desk team and uphold high guest-service standards. The role involves overseeing check-in/check-out, billing, and front office operations, while training and mentoring staff to deliver exceptional experiences.

The ideal candidate has hands-on hospitality experience and strong communication skills, with flexibility to work day, evening, and night shifts as needed to support hotel operations.