Guest Experience Specialist — Front Desk

Home Instead; Owensboro (KY); On-site; USD 26,000 - 32,000; Full time

Job summary

Home Instead in Owensboro is seeking a Front Desk Receptionist to be the welcoming face of the office. You will greet visitors, answer and direct calls, provide information, and help keep the reception area tidy and organized during Monday through Friday, 8 AM to 5 PM.

The ideal candidate has excellent verbal and written communication, strong customer service skills, and the ability to multitask while using Microsoft Office.

Qualifications

• Excellent verbal and written communication is essential.
• Strong customer service skills are needed to interact positively with visitors.
• Must be organized and able to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is often required.
• Caregiving experience is a plus.
• Complete a criminal background check, motor vehicle record check and drug screen.
• Possess a valid driver’s license and valid auto insurance (required if driving clients).

Responsibilities

• Professionally greet visitors, clients, and employees, creating a positive first impression.
• Answer and direct incoming phone calls, take messages, and ensure efficient communication flow.
• Provide information to visitors and callers, and address basic inquiries.
• Keep the reception area tidy and organized, and manage office supplies.
• Receive, sort, and distribute mail and packages, ensuring timely delivery.
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Support other departments with administrative tasks and perform other duties as assigned.
• Assist with On-Call
• Perform Caregiver duties if need arises

Skills

Verbal and written communication

Customer service

Organization

Microsoft Office

Multitasking

Education

High School diploma

Tools

Microsoft Office

Job description

Home Instead in Owensboro is seeking a Front Desk Receptionist to be the welcoming face of the office. You will greet visitors, answer and direct calls, provide information, and help keep the reception area tidy and organized during Monday through Friday, 8 AM to 5 PM.

The ideal candidate has excellent verbal and written communication, strong customer service skills, and the ability to multitask while using Microsoft Office.