Front Desk Lead: Elevate Guest Experience & Operations

Sonesta Hotels International Corporation; Emeryville (CA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company  M

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term  D

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels in Emeryville is seeking a Front Desk Supervisor to lead the front desk team, train staff, and coordinate scheduling. You will work under the Operations Manager and serve as the primary point of contact for front desk technology (Opera) and guest marketing initiatives.

This role involves supervising daily cash handling, directing guest services, and ensuring guest satisfaction through proactive service recovery.

Qualifications

• High School diploma or equivalent required.
• Two years of hotel experience required.
• Fluent English; other languages beneficial.
• ServSafe certification may be required.
• TIPS certification may be required.
• Experience with Microsoft Office and Opera systems required.

Responsibilities

• Deliver Sonesta Service standards in all interactions with guests and clients.
• Ensure staff are trained on front desk operations, facilities, safety procedures, and local directions.
• Supervise front desk and reservations to ensure superior guest services and secure transactions.
• Oversee cash handling procedures and posting of charges with accuracy.
• Coordinate seasonal reservation strategy and maximize revenue through occupancy and rate adjustments.
• Communicate effectively with staff through logs and meetings.
• Handle guest requests, issues, and service recovery promptly and professionally.
• Promote teamwork and coordination across shifts and management.

Skills

Customer service

Leadership

Communication

Staff training

Microsoft Office

Education

High School diploma or equivalent

Tools

Opera PMS

Synxis

Job description

Sonesta International Hotels in Emeryville is seeking a Front Desk Supervisor to lead the front desk team, train staff, and coordinate scheduling. You will work under the Operations Manager and serve as the primary point of contact for front desk technology (Opera) and guest marketing initiatives.

This role involves supervising daily cash handling, directing guest services, and ensuring guest satisfaction through proactive service recovery.