Patient Access & Scheduling Coordinator

NYU Langone Health; New York (NY); On-site; USD 51,000 - 63,000; Full time

Job summary

NYU Langone Health is seeking a Secretary I-Intake/Scheduler to support front-end operations, greet patients, answer calls, and schedule appointments within the NYU Langone Health system. The role emphasizes accurate data entry, patient communication, and coordination with care teams.

The position requires strong organizational and communication skills, familiarity with Epic, and adherence to patient privacy standards to ensure smooth access and timely appointments for patients across services.

Qualifications

• High School Diploma required; strong customer service and communication skills.
• Excellent organizational and interpersonal skills; ability to multi-task in a busy practice.
• Strong verbal and written communication; professional demeanor in all interactions.

Responsibilities

• Schedule appointments for visits, treatments, and procedures; manage confirmations and waitlists.
• Answer calls, take messages, and route questions to appropriate contacts in a timely manner.
• Prepare standard letters and forms; assist in physician and practice support.
• Greet patients and support access activities; promote patient experience standards.
• Maintain calendars, send invites, and coordinate with physicians and staff.
• Ensure HIPAA compliance and proper handling of patient records and disclosures.

Skills

Customer service

Communication skills

Organizational skills

Education

High School Diploma

Job description

NYU Langone Health is seeking a Secretary I-Intake/Scheduler to support front-end operations, greet patients, answer calls, and schedule appointments within the NYU Langone Health system. The role emphasizes accurate data entry, patient communication, and coordination with care teams.

The position requires strong organizational and communication skills, familiarity with Epic, and adherence to patient privacy standards to ensure smooth access and timely appointments for patients across services.