Front Desk Lead & Administrative Specialist

Stat Emergency Center; Tyler (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Stat Emergency Center is seeking a Front Desk / Administrative Assistant to oversee front desk operations, ensure efficient patient registration, and support daily administrative workflows. The role combines leadership with hands-on duties to maintain compliance and enhance patient experience.

The ideal candidate will manage calls, registrations, billing documentation, and coordination with clinical and administrative teams while upholding HIPAA and safety standards in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 1-3 years office experience in a health care setting preferred.
• Previous customer service experience preferred.
• Must be able to effectively communicate with customers both in person, and over the telephone.
• Must have understanding of basic medical terminology

Responsibilities

• Greet patients in a professional and courteous manner upon arrival and handle patient registration.
• Enter patient demographic, insurance, and financial information accurately.
• Collect co-pays, deductibles, and co-insurance payments.
• Maintain patient logs, charts, and documentation; perform check-in and check-out processes.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Education

High school diploma

Tools

Basic computer skill

Job description

Stat Emergency Center is seeking a Front Desk / Administrative Assistant to oversee front desk operations, ensure efficient patient registration, and support daily administrative workflows. The role combines leadership with hands-on duties to maintain compliance and enhance patient experience.

The ideal candidate will manage calls, registrations, billing documentation, and coordination with clinical and administrative teams while upholding HIPAA and safety standards in a fast-paced environment.