Front Desk Lead & Administrative Coordinator

Altus Emergency; Amarillo (TX); On-site; USD 32,000 - 43,000; Full time

Job summary

Altus Emergency is seeking a Front Desk / Administrative Assistant to lead front desk operations, ensure smooth patient registration, and support daily administrative tasks. You will oversee registration processes, patient interactions, and billing documentation while maintaining compliance and a high level of service.

The role combines leadership duties with hands-on administrative tasks, including training staff, coordinating with clinical teams, and upholding HIPAA and safety standards.

Qualifications

• High school diploma or equivalent required.
• 1–3 years office experience in health care preferred.
• Customer service experience preferred.
• Must effectively communicate with customers in person and over the telephone.
• Basic understanding of medical terminology.

Responsibilities

• Greet patients professionally on arrival.
• Enter patient demographics, insurance, and financial information.
• Collect co-pays, deductibles, and co-insurance payments.
• Maintain patient logs, charts, and documentation.
• Answer, screen, and direct incoming calls.
• Assist in training new staff and oversee front desk operations.
• Ensure HIPAA, OSHA, and facility policy compliance.

Skills

Customer service

Communication skills

Leadership

Attention to detail

Education

High school diploma or equivalent

Job description

Altus Emergency is seeking a Front Desk / Administrative Assistant to lead front desk operations, ensure smooth patient registration, and support daily administrative tasks. You will oversee registration processes, patient interactions, and billing documentation while maintaining compliance and a high level of service.

The role combines leadership duties with hands-on administrative tasks, including training staff, coordinating with clinical teams, and upholding HIPAA and safety standards.