Front Desk Lead & Administrative Excellence

Altus Emergency; Baytown (TX); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Altus Emergency in Baytown, TX is seeking a Front Desk / Administrative Assistant to oversee front desk operations, register patients, and support daily administrative workflow. You will lead front desk staff, handle patient communications, billing documentation, HIPAA compliance, and maintain logs.

Strong customer service and basic computer skills required; 1-3 years healthcare office experience preferred.

Qualifications

• High school diploma or equivalent.
• 1–3 years office experience in a health care setting preferred.
• Customer service experience preferred.
• Effective communication with customers both in person and by phone.
• Understanding of basic medical terminology.

Responsibilities

• Greet patients professionally at arrival and assist with check-in.
• Enter patient demographic, insurance, and financial information accurately.
• Collect co-pays, deductibles, and co-insurance payments.
• Manage front desk calls, emails, and documentation workflow.
• Maintain daily financial logs and cash reconciliation.
• Ensure HIPAA compliance and support quality improvement programs.
• Coordinate with clinical and administrative teams to ensure smooth operations.
• Assist in training new staff and covering front desk duties as needed.

Skills

Basic computer skill

Education

High school diploma or equivalent

Job description

Altus Emergency in Baytown, TX is seeking a Front Desk / Administrative Assistant to oversee front desk operations, register patients, and support daily administrative workflow. You will lead front desk staff, handle patient communications, billing documentation, HIPAA compliance, and maintain logs.

Strong customer service and basic computer skills required; 1-3 years healthcare office experience preferred.