Front Desk Lead & Administrative Specialist

Altus Community Healthcare; Houston (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Altus Community Healthcare is seeking a Front Desk / Administrative Assistant to oversee front desk operations, registration, and administrative workflows. You will ensure compliant, efficient patient intake, and provide excellent customer service while supporting daily operations.

You will lead front desk staff, coordinate with clinical and administrative teams, and maintain accurate records, billing documentation, and compliance with HIPAA/OSHA policies.

Qualifications

• High school diploma or equivalent required.
• 1-3 years office experience in health care preferred.
• Customer service experience preferred.
• Able to communicate effectively with customers in person and on the phone.

Responsibilities

• Greet patients professionally and handle front desk duties.
• Enter patient demographics, insurance, and financial information accurately.
• Collect co-pays and co-insurance; maintain logs and documentation.
• Answer calls, manage emails, scanning, filing, and reporting.

Skills

Customer service

Communication

Basic computer skill

Education

High school diploma or equivalent

1-3 years office experience in a health care setting

Previous customer service experience

Job description

Altus Community Healthcare is seeking a Front Desk / Administrative Assistant to oversee front desk operations, registration, and administrative workflows. You will ensure compliant, efficient patient intake, and provide excellent customer service while supporting daily operations.

You will lead front desk staff, coordinate with clinical and administrative teams, and maintain accurate records, billing documentation, and compliance with HIPAA/OSHA policies.