Patient Experience Coordinator (Front Desk)

Altus Emergency; Waco, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Altus Emergency in Waco, TX is seeking an Administrative Assistant to ensure smooth front desk operations. You will greet patients, manage scheduling, document demographics and payments, and support billing with documentation.

The role requires 1–3 years healthcare office experience, strong customer service, basic computer skills, and clear communication. A high school diploma is required, and knowledge of medical terminology is a plus.

Qualifications

• High school diploma or equivalent.
• 1-3 years of health-care office experience preferred.
• Customer service experience preferred.
• Effective communication with customers in person and by phone.
• Understanding of basic medical terminology.

Responsibilities

• Greet patients and direct them warmly.
• Manage front desk calls and messages.
• Document demographic, insurance, and financial information.
• Maintain patient charts and scanning/files.
• Process co-payments and deposits.
• Prepare reports and administrative tasks for registration.
• Adhere to HIPAA and safety regulations.
• Collaborate with team to support front desk workflow.

Skills

Customer service

Communication

Organization

Attention to detail

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Altus Emergency in Waco, TX is seeking an Administrative Assistant to ensure smooth front desk operations. You will greet patients, manage scheduling, document demographics and payments, and support billing with documentation.

The role requires 1–3 years healthcare office experience, strong customer service, basic computer skills, and clear communication. A high school diploma is required, and knowledge of medical terminology is a plus.