Front Desk Host

*Floyds 99 Barbershop - Woodland Hills; Los Angeles (CA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Employee assistance program

Growth opportunities

Health benefits

Fun work environment

Nationwide locations

Job summary

Floyd's 99 Barbershop in Woodland Hills, CA is seeking a full-time Front Desk Host to keep our shop running smoothly. You will greet guests, answer questions, schedule appointments, and share pricing information with a positive, friendly attitude.

The role emphasizes strong customer service, teamwork, and the ability to upsell services while maintaining a clean, welcoming environment. Weekend and evening hours are required; competitive pay and full-time benefits accompany the position.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty.
• Ability to communicate effectively over the phone and in person.
• Strong teamwork and willingness to help others.

Responsibilities

• Answer phone calls and greet customers to provide a warm, welcoming experience.
• Schedule appointments and relay pricing information to clients.
• Upsell beauty services when appropriate and communicate wait times.
• Maintain a clean, organized front desk and assist staff with general tasks.
• Support customers and staff to ensure a smooth, courteous operation.

Skills

Customer service

Retail/Beauty experience

Communication skills

Teamwork

Job description

How would you like a position where you can talk to all kinds of people and play a crucial part in smooth retail operations? At Floyd's 99 Barbershop, we're hiring a detail-oriented and customer service-driven person as a full-time Front Desk Host! Help keep the party going at our Woodland Hills, CA beauty shop.

YOUR BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

That's on top of your competitive pay of $17.50/hour. Join us and help make every day a great one!

WHAT WE'RE LOOKING FOR

Can you meet these qualifications?

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

Are you able to work these hours?

We are available when our clients want us to be. Weekends and evening availability are of high value to us.

Is becoming a Front Desk Host right for you?

This customer service role keeps our shop running smoothly by answering phone calls, scheduling appointments, answering questions, and taking messages for staff. You speak with customers about their desired services and give them pricing information, upselling beauty treatments when possible. As you generate quotes, figure out wait times, and assist with general cleaning duties, you take pride in maintaining a positive, seamless retail environment!

Join the crew at Floyd's 99 Barbershop in Woodland Hills! Nestled near great shopping, killer food spots, and just a quick drive from the scenic Santa Monica Mountains, this location has it all. But the real vibe? It's inside the shop-where creativity, skill, and good energy come together to give clients the best cuts in town. We work hard, have fun, and keep things fresh with every style we create. If you're looking for a place where your talent is valued, your team feels like family, and every day is a chance to level up, then welcome to your new home!