Front Desk Host

Floyd's 99 Barbershop; Burbank (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Employee assistance

Career growth

Health benefits

Relaxed environment

Relocation options

Job summary

Floyd's 99 Barbershop in Burbank, CA is seeking a full-time Front Desk Host who thrives in a fast-paced, customer-focused retail environment. You’ll be the friendly first point of contact, handle appointment scheduling, answer inquiries, and help keep the shop running smoothly.

The ideal candidate has 2+ years in customer service, strong communication skills, and a collaborative mindset. This role offers health benefits for full-time staff and opportunities for growth in a lively, supportive

Qualifications

• 2+ years of customer service in retail, hospitality, or beauty industries.
• Ability to communicate effectively in person and over the phone.
• Strong organizational skills and attention to detail.

Responsibilities

• Answer phone calls and greet customers at the front desk.
• Schedule appointments and manage daily calendars.
• Provide pricing information and upsell services when appropriate.
• Take messages for staff and relay information promptly.
• Assist with general cleaning duties to maintain a tidy shop.

Skills

Customer service

Phone etiquette

Scheduling appointments

Communication

Team collaboration

Job description

How would you like a position where you can talk to all kinds of people and play a crucial part in smooth retail operations? At Floyd's 99 Barbershop, we're hiring a detail-oriented and customer service-driven person as a full-time Front Desk Host! Help keep the party going at our Burbank, CA beauty shop.

YOUR BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

That's on top of your competitive pay of $17.50/hour. Join us and help make every day a great one!

WHAT WE'RE LOOKING FOR

Can you meet these qualifications?

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

Are you able to work these hours?

We are available when our clients want us to be. Weekends and evening availability are of high value to us.

Is becoming a Front Desk Host right for you?

This customer service role keeps our shop running smoothly by answering phone calls, scheduling appointments, answering questions, and taking messages for staff. You speak with customers about their desired services and give them pricing information, upselling beauty treatments when possible. As you generate quotes, figure out wait times, and assist with general cleaning duties, you take pride in maintaining a positive, seamless retail environment!