Front Desk Host

*Floyds 99 Barbershop - Highlands Ranch -Town Center; Highlands Ranch (CO); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Employee assistance program

Growth opportunities

Health benefits for full-time

Friendly work environment

Nationwide locations

Job summary

Floyd's 99 Barbershop – Highlands Ranch Town Center, CO is seeking a full-time Front Desk Host to be the friendly first point of contact. You will answer calls, book appointments, and assist customers with pricing while helping keep the shop running smoothly.

We require 2+ years in customer service, the ability to work weekends and evenings, strong communication, and a team-oriented mindset to maintain a clean, welcoming retail environment.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty.
• Experience in a fast-paced environment and strong phone/in-person communication.
• Able to work a flexible schedule including nights and weekends.
• Commitment to teamwork and helping others.
• Organizational skills and attention to detail.

Responsibilities

• Answer phone calls, schedule appointments, and take messages for staff.
• Provide pricing information and upsell services or products when possible.
• Generate quotes, estimate wait times, and assist with general cleaning.
• Maintain a positive, seamless retail environment and team coordination.

Skills

Customer service

Communication

Team collaboration

Organization

Time management

Confidentiality

Flexible schedule

Job description

How would you like a position where you can talk to all kinds of people and play a crucial part in smooth retail operations? At Floyd's 99 Barbershop, we're hiring a detail-oriented and customer service-driven person as a full-time Front Desk Host! Help keep the party going at our HighlandsRanch, CO barbershop.

YOUR BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

That's on top of your competitive pay of $16.00/hour. Join us and help make every day a great one!

WHAT WE'RE LOOKING FOR

Can you meet these qualifications?

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

Are you able to work these hours?

We are available when our clients want us to be. Weekends and evening availability are of high value to us.

Is becoming a Front Desk Host right for you?

This customer service role keeps our shop running smoothly by answering phone calls, scheduling appointments, answering questions, and taking messages for staff. You speak with customers about their desired services and give them pricing information, upselling treatments or products when possible. As you generate quotes, figure out wait times, and assist with general cleaning duties, you take pride in maintaining a positive, seamless retail environment!

At Floyd's 99 Barbershop – Highlands Ranch Town Center, we're more than just a barbershop; we're a team that brings style, energy, and community together. We take pride in delivering top-notch cuts, creating a fun atmosphere, and ensuring every client leaves looking and feeling their best. Our "people first" approach foster a culture where creativity flourishes, skills evolve, and careers grow. If you're looking for continuous education, a supportive crew, and a place to let your talent shine, this is your spot.

At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent.