Client Services Host

Floyd's 99 Barbershop; Hermosa Beach (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Employee assistance program

Health benefits for full-time

Growth opportunities

Fun, relaxed environment

Job summary

Floyd's 99 Barbershop in Hermosa Beach is hiring a full-time Client Services Host to keep our day running smoothly. You will answer phones, schedule treatments, upsell services, and provide accurate estimates while delivering friendly, professional service.

If you enjoy fast-paced retail and hospitality environments and can work weekends and evenings with a positive attitude, join our energetic team near the beach.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty contexts.
• Experience in fast-paced environments.
• Strong phone and in-person communication skills.
• Team-oriented with commitment to helping others.
• Organizational skills with time management and confidentiality.
• Ability to work a flexible schedule including nights and weekends.

Responsibilities

• Answer phone calls and respond to client inquiries.
• Schedule treatments and estimate costs/timeframes for services.
• Upsell treatments or products when appropriate.
• Assist with general cleaning to keep the shop presentable.

Skills

Customer service

Retail/hospitality experience

Fast-paced environment

Communication skills

Team collaboration

Attention to detail

Time management

Confidentiality

Flexible schedule

Job description

If you're a cheerful, outgoing person who loves helping others and supporting a great team, you could be the next full-time Client Services Host at Floyd's 99 Barbershop! Our Hermosa, CA barbershop is looking for someone to keep workdays smooth and seamless.

GREAT PAY

We offer a competitive wage of $17.50/hour.

EXCELLENT BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. We'd love to have you if you're interested;

YOUR NEW ROLE AS OUR CLIENT SERVICES HOST

To appropriately meet our clients' needs, you need to be able to work weekends and evenings.

You keep our shop running smoothly and ensure we efficiently serve our customers. With an upbeat and professional attitude, you answer phone calls, schedule treatments, and respond to questions. You promote our extensive range of services and upsell treatments or products when possible. As clients inquire about services, you provide cost estimates and wait times before scheduling an appointment. You also help with general cleaning to keep our retail space looking great.

REQUIREMENTS

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

WHAT SETS US APART

Welcome to Floyd's 99 Barbershop in Hermosa Beach, where the cuts are sharp, the vibes are electric, and the beach is just a stone's throw away! Located at 828 Pacific Coast Hwy, our shop is surrounded by the best Hermosa has to offer-grab a post-shift bite at The Spot, stroll down to the pier, or soak up the sun on the beach. We're all about a high-energy, music-filled atmosphere where creativity thrives, and individuality is celebrated. If you're looking for a place where your skills shine, the team feels like family, and the location is unbeatable-this is it!

Become a critical part of our barbershop and retail operations. We're excited to meet our new Client Services Host.