FRONT DESK GUEST SVC AGENT

Premier Resorts & Management; Daytona Beach (FL); On-site; USD 29,000 - 36,000; Full time

Job summary

Hilton Garden Inn Daytona Beach Oceanfront in Daytona Beach, Florida, is hiring energetic, local guest service agents to welcome guests and ensure a smooth check-in and check-out experience. This role emphasizes friendly service, knowledge of hotel services, and upselling rooms to maximize occupancy.

Responsibilities include answering calls, assisting reservations, maintaining a cash bank, and adhering to front desk policies to guarantee guest satisfaction.

Responsibilities

• Sell rooms to maximize occupancy and ADR.
• Check in and out guests efficiently and with a friendly demeanor.
• Maintain cash bank to receive payments and give change.
• Answer phones within three rings.
• Assist with reservations during each shift as needed.
• Know all Front Desk policies and procedures to ensure 100% guest satisfaction.
• Be knowledgeable of all hotel outlets and hours of operation.

Job description

Job Description

Come join us! We are hiring energetic, local, non-smoking guest service agent candidates for our award-winning Hilton Garden Inn Daytona Beach Oceanfront in sunny Daytona Beach, Florida.

BASIC FUNCTION

To attain the highest level of service to all hotel guests.

II. SCOPE

Directly responsible for efficient check-in and check-out procedures as well as providing the highest level of professional and courteous service to guests. Must be knowledgeable in all hotel services and policies.

Iii. Duties And Responsibilities

• Sell rooms so as to maximize the average daily rate and occupancy.
• Check in and out guests in an efficient and friendly manner.
• Maintain cash bank in order to receive payment and make change.
• Answer phones within 3 rings.
• Assist with reservations during each shift as needed.
• Know all Front Desk policies and procedures, including 100% guest satisfaction.
• Be knowledgeable of all hotel outlets and hours of ope