Guest Service Agent

Hilton Daytona Beach; Daytona Beach (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Vision

401(k) and company match

Paid Time Off

Hotel discounts

Job summary

Hilton Daytona Beach is seeking a full-time Guest Service Agent to join our front desk team. You will handle guest check-ins/outs, answer inquiries, and provide information about local attractions with a friendly, professional approach.

Ideal candidates have at least 1 year of hotel front office experience and excellent communication skills. Availability includes days, evenings, weekends, and holidays. Benefits include health, dental, life, disability, 401(k) with match, PTO, and hotel discounts.

Qualifications

• At least 1 year experience in a hotel front office is preferred.
• Must communicate effectively verbally and in writing, with guests and staff.
• Must listen to, understand, and clarify concerns raised by guests.

Responsibilities

• Organize, confirm, and process guest check-ins/ check-outs and adapt for any changes.
• Secure payment, verifying and adjusting billing as needed.
• Provide guests with room and hotel information, directions, amenities and local interests.
• Complete cashier and closing reports, counting the individuals’ bank at the end of each shift securely.
• Empathetically listen to guest inquiries and provide appropriate responses.
• Maintain confidentiality of all guests and hotel information.
• Employ attention to detail in order to ensure security guidelines are met for guest room access.
• Participate in department meetings.
• Positive attitude, while being a team player with a “sleeves-rolled-up” type mentality.
• Excellent communication and interpersonal skills.
• Perform other duties as requested by management.

Skills

Customer service

Communication

Listening skills

Team player

Job description

Job Description

The Hilton Daytona Beach is looking for a full-time Guest Service Agent to join our awesome team.

Overview

The Front Office Agent will be responsible for providing excellent customer service while supporting the team to achieve the overall success of our service goals.

Responsibilities

• Organize, confirm, and process guest check-ins/ check-outs and adapt for any changes.
• Secure payment, verifying and adjusting billing as needed.
• Provide guests with room and hotel information, directions, amenities and local interests.
• Complete cashier and closing reports, counting the individuals’ bank at the end of each shift securely.
• Empathetically listen to guest inquiries and provide appropriate responses.
• Maintain confidentiality of all guests and hotel information.
• Employ attention to detail in order to ensure security guidelines are met for guest room access.
• Participate in department meetings.
• Positive attitude, while being a team player with a “sleeves-rolled-up” type mentality.
• Excellent communication and interpersonal skills.
• Perform other duties as requested by management.

Qualifications

• At least 1 year experience in a hotel front office is preferred.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by guests.

Availability

• Must be available to work days, evenings, weekends, and holidays.

Benefits

• We offer Health and Dental Insurance, company-paid Life Insurance, Short-Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.