FRONT DESK NIGHT AUDITOR

Premier Resorts & Management; Daytona Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Holiday Inn Hotel & Suites Daytona Beach Oceanfront in Daytona Beach, Florida is seeking a Front Desk Night Auditor. You will manage night audit, guest check-in/out, and deliver warm, professional service to guests staying overnight.

The role requires knowledge of Inn Time or similar PMS, cash handling, accurate billing, and strong communication. You will collaborate with the front desk team to ensure 100% guest satisfaction and smooth nightly operations.

Qualifications

• Experience in hotel front desk operations.
• Knowledge of cash handling and reservations.
• Excellent guest service and communication skills.

Responsibilities

• Handle check-in and check-out efficiently and courteously.
• Sell rooms to maximize occupancy and ADR.
• Answer phones promptly and route requests.
• Maintain cash bank and process payments.
• Be familiar with hotel outlets, hours, and policies.
• Post charges and manage wake-up calls.

Skills

Customer service

Cash handling

Multi-tasking

Phone etiquette

Tools

Inn Time

Job description

Job Description

Come join us at our award-winning Holiday Inn Hotel & Suites Daytona Beach Oceanfront, Daytona Beach, Florida as Front Desk Night Auditor.

BASIC FUNCTION

To attain the highest level of service to all hotel guests.

II. SCOPE

Directly responsible for efficient check-in and check-out procedures as well as providing the highest level of professional and courteous service to guests. Must be knowledgeable in all hotel services and policies.

Iii. Duties And Responsibilities

• Sell rooms so as to maximize the average daily rate and occupancy.
• Check in and out guests in an efficient and friendly manner.
• Maintain cash bank in order to receive payment and make change.
• Answer phones within 3 rings.
• Assist with reservations during each shift as needed.
• Know all Front Desk policies and procedures, including 100% guest satisfaction.
• Be knowledgeable of all hotel outlets and hours of operation.
• Post on a timely basis all laundry, restaurant, and long distance, and other charges as needed.
• Record and process all wake-up calls, and follow up

with supervisor for any opportunities.

• Ensure all messages and mail is received by the guests.
• Perform bucket check daily.
• Maintain a current cash list.
• Monitor credit card high balances and obtain authorization for high balances.
• Monitor cash paying guests and maintain credit balances.
• Honor special room requests requiring pre-blocking.
• Know Inn Time (computer program for front desk) procedures.
• Be polite courteous, and helpful to all guests.
• Use response log to ensure all requests are being met.
• Maintain all reports needed in event of the computer going down.
• Know room status at all times.
• Prepare for group arrivals and departures.
• Perform daily end of shift deposits and correct "drop" procedures.
• Follow all policies, procedures and rules as stated in the Employee Handbook.
• Adhere to safety and emergency policies and procedures.
• Perform any reasonable request as assigned or directed by management.