Guest Service Agent

Crestview Management, LLC; Town of Florida (NY); On-site; USD 26,000 - 36,000; Full time

Job summary

Hilton Daytona Beach is seeking a full-time Guest Service Agent to join our front desk team. The role focuses on delivering outstanding guest service at check-in and check-out while supporting the team to meet service goals.

You will handle secure payments, provide guests with hotel information, directions, amenities and local interests, and maintain confidentiality and security of guest information. Strong communication, a friendly attitude, and the ability to work days, evenings, weekends and

Qualifications

• Minimum 1 year of hotel front office experience.
• Must communicate effectively verbally and in writing with all levels of staff and guests.
• Must listen well, understand, and clarify guest concerns.

Responsibilities

• Organize, confirm, and process guest check-ins/check-outs and adapt for changes.
• Secure payment, verify and adjust billing as needed.
• Provide guests with room and hotel information, directions, amenities and local interests.
• Complete cashier and closing reports, counting the bank at end of shift.
• Listen empathetically to guest inquiries and provide appropriate responses.
• Maintain confidentiality of all guests and hotel information.
• Ensure security guidelines are met for guest room access.
• Maintain a positive attitude and be a team player with a sleeves-rolled-up mentality.
• Excellent communication and interpersonal skills.
• Perform other duties as requested by management.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Cash handling

Job description

The Hilton Daytona Beach is looking for a full-time Guest Service Agent to join our awesome team!

Overview:

The Front Office Agent will be responsible for providing excellent customer service while supporting the team to achieve the overall success of our service goals.

Responsibilities:

• Organize, confirm, and process guest check-ins/check-outs and adapt for any changes
• Secure payment, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities and local interests
• Complete cashier and closing reports, counting the individual’s bank at the end of each shift securely
• Empathetically listen to guest inquiries and provide appropriate responses
• Maintain confidentiality of all guests and hotel information
• Employ attention to detail in order to ensure security guidelines are met for guest room access
• Maintain a positive attitude, while being a team player with a “sleeves-rolled-up” type mentality
• Excellent communication and interpersonal skills
• Perform other duties as requested by management

Qualifications:

• At least 1 year experience in a hotel front office is preferred
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner
• Must be effective at listening to, understanding, and clarifying concerns raised by guests

Availability:

Must be available to work days, evenings, weekends, and holidays.