FRONT DESK GUEST SVC AGENT

Big Smoke Burger; Daytona Beach Shores (FL); On-site; USD 19,000 - 30,000; Full time

Job summary

Holiday Inn Express & Suites Daytona Beach Shores is seeking a motivated Front Desk / Guest Services associate to ensure smooth check-in and check-out processes and deliver exceptional guest experiences at a beachfront property in Daytona Beach Shores, Florida.

You will handle reservations, answer phones, and maintain accurate cash handling while staying informed about hotel services and policies. A friendly, professional demeanor and ability to multi-task are essential.

Qualifications

• Duties include front desk responsibilities such as check-in/check-out, reservations support, and guest services.
• Must be knowledgeable in hotel services and policies, and maintain accurate cash handling.

Responsibilities

• Sell rooms to maximize occupancy and ADR.
• Handle guest check-ins/outs efficiently and courteously.
• Answer phones promptly and assist with reservations.
• Maintain cash bank and perform deposits.
• Document and relay wake-up calls and messages.
• Ensure awareness of hotel outlets, hours, and policies.
• Record charges and maintain accurate reports.

Skills

Check-in procedures

Check-out procedures

Cash handling

Phone etiquette

Reservations support

Guest service

Tools

Inn Time

Job description

Please come join us at our award-winning Holiday Inn Express & Suites Daytona Beach Shores, Florida. We're looking for energetic, non-smoking local candidates.

BASIC FUNCTION

To attain the highest level of service to all hotel guests.

SCOPE

Directly responsible for efficient check-in and check-out procedures as well as providing the highest level of professional and courteous service to guests. Must be knowledgeable in all hotel services and policies.

DUTIES AND RESPONSIBILITIES

• Sell rooms so as to maximize the average daily rate and occupancy.
• Check in and out guests in an efficient and friendly manner.
• Maintain cash bank in order to receive payment and make change.
• Answer phones within 3 rings.
• Assist with reservations during each shift as needed.
• Know all Front Desk policies and procedures, including 100% guest satisfaction.
• Be knowledgeable of all hotel outlets and hours of operation.
• Post on a timely basis all laundry, restaurant, and long distance, and other charges as needed.
• Record and process all wake-up calls, and follow up with supervisor for any opportunities.
• Ensure all messages and mail is received by the guests.
• Perform bucket check daily.
• Maintain a current cash list.
• Monitor credit card high balances and obtain authorization for high balances.
• Monitor cash paying guests and maintain credit balances.
• Honor special room requests requiring pre-blocking.
• Know Inn Time (computer program for front desk) procedures.
• Be polite courteous, and helpful to all guests.
• Use response log to ensure all requests are being met.
• Maintain all reports needed in event of the computer going down.
• Know room status at all times.
• Prepare for group arrivals and departures.
• Perform daily end of shift deposits and correct "drop" procedures.
• Follow all policies, procedures and rules as stated in the Employee Handbook.
• Adhere to safety and emergency policies and procedures.
• Perform any reasonable request as assigned or directed by management.