FRONT DESK GUEST SVC AGENT

Big Smoke Burger; Daytona Beach (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

The Holiday Inn Hotel & Suites Daytona Beach Oceanfront is seeking an enthusiastic front desk associate for an hourly role. You will handle check-in and check-out, promote services, and assist guests with reservations while maintaining accuracy and courtesy.

Knowledge of OPERA PMS is a definite plus. You will balance cash, post charges, respond to requests, and ensure 100% guest satisfaction in a fast-paced hospitality environment.

Qualifications

• Provide courteous front desk service to guests.
• Handle guest reservations and check-in/out efficiently.
• Balance cash and process payments accurately.

Responsibilities

• Sell rooms to maximize ADR and occupancy.
• Check in and out guests quickly and professionally.
• Maintain cash bank and process payments.
• Assist with reservations during each shift as needed.
• Be knowledgeable of hotel outlets and hours.
• Post charges and support guest needs promptly.
• Ensure all messages and mail reach guests.

Skills

Customer service

Cash handling

Reservations

Check-in/out

OPERA PMS

Communication

Guest relations

Tools

OPERA PMS

Job description

This is an exciting hourly position at our award-winning Holiday Inn Hotel & Suites Daytona Beach Oceanfront, Daytona Beach, Florida.

BASIC FUNCTION

To attain the highest level of service to all hotel guests.

SCOPE

Directly responsible for efficient check-in and check-out procedures as well as providing the highest level of professional and courteous service to guests. Must be knowledgeable in all hotel services and policies.

DUTIES AND RESPONSIBILITIES

• Sell rooms so as to maximize the average daily rate and occupancy.
• Check in and out guests in an efficient and friendly manner.
• Maintain cash bank in order to receive payment and make change.
• Assist with reservations during each shift as needed.
• Know all Front Desk policies and procedures, including 100% guest satisfaction.
• Be knowledgeable of all hotel outlets and hours of operation.
• Post on a timely basis all laundry, restaurant, and long distance, and other charges as needed.
• Record and process all wake-up calls, and follow up with supervisor for any opportunities.
• Ensure all messages and mail is received by the guests.
• Perform bucket check daily
• Monitor credit card high balances and obtain authorization for high balances.
• Monitor cash paying guests and maintain credit balances.
• Honor special room requests requiring pre-blocking.
• Knowledge of OPERA PMS a definite plus
• Be polite courteous, and helpful to all guests.
• Use response log to ensure all requests are being met.
• Maintain all reports needed in event of the computer going down.
• Know room status at all times.
• . Prepare for group arrivals and departures.
• Perform daily end of shift deposits and correct "drop" procedures.
• Adhere to safety and emergency policies and procedures.
• Perform any reasonable request as assigned or directed by management.