Guest Service Agent

Hilton Daytona Beach Oceanfront Resort; Daytona Beach (FL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Vision Insurance

Critical Illness Insurance

Accidental Insurance

401(k) with company match

Paid Time Off (PTO)

Free hotel rooms

Hotel discounts

Job summary

Hilton Daytona Beach Oceanfront Resort is seeking a full-time Guest Service Agent to join our Front Office team. You will assist guests with check-in/check-out, provide information on rooms, amenities, and local attractions, and handle payments while maintaining confidentiality.

We value a positive, team-oriented attitude, strong communication, and attention to detail. Availability for days, evenings, weekends, and holidays is required, with comprehensive benefits and hotel employee perks.

Qualifications

• Minimum 1 year front desk/hospitality experience.
• Excellent verbal and written communication with guests and colleagues.
• Ability to listen, understand, and resolve guest inquiries.
• Professional appearance and guest-focused demeanor.

Responsibilities

• Check-in/check-out guests and adapt for changes.
• Secure payments and verify billing.
• Provide guests with room information, directions, amenities and local attractions.
• Maintain confidentiality of guest and hotel information.
• Communicate with guests and team in a friendly, professional manner.
• Participate in department meetings and teamwork.
• Ensure security guidelines for guest room access.
• Perform other duties as requested by management.

Skills

Guest service

Communication

Teamwork

Attention to detail

Cash handling

Job description

Job Description

The Hilton Daytona Beach is looking for a full-time Guest Service Agent to join our awesome team.

Job Description

The Hilton Daytona Beach is looking for a full-time Guest Service Agent to join our awesome team.

Overview

The Front Office Agent will be responsible for providing excellent customer service while supporting the team to achieve the overall success of our service goals.

Responsibilities

• Organize, confirm, and process guest check-ins/ check-outs and adapt for any changes.
• Secure payment, verifying and adjusting billing as needed.
• Provide guests with room and hotel information, directions, amenities and local interests.
• Complete cashier and closing reports, counting the individuals’ bank at the end of each shift securely.
• Empathetically listen to guest inquiries and provide appropriate responses.
• Maintain confidentiality of all guests and hotel information.
• Employ attention to detail in order to ensure security guidelines are met for guest room access.
• Participate in department meetings.
• Positive attitude, while being a team player with a “sleeves-rolled-up” type mentality.
• Excellent communication and interpersonal skills.
• Perform other duties as requested by management.

Qualifications

• At least 1 year experience in a hotel front office is preferred.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by guests.

Availability

• Must be available to work days, evenings, weekends, and holidays.

Benefits

• We offer Health and Dental Insurance, company-paid Life Insurance, Short-Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.