Front Desk Guest Experience Specialist

Premier Resorts & Management; Daytona Beach (FL); On-site; USD 29,000 - 36,000; Full time

Job summary

Hilton Garden Inn Daytona Beach Oceanfront in Daytona Beach, Florida, is hiring energetic, local guest service agents to welcome guests and ensure a smooth check-in and check-out experience. This role emphasizes friendly service, knowledge of hotel services, and upselling rooms to maximize occupancy.

Responsibilities include answering calls, assisting reservations, maintaining a cash bank, and adhering to front desk policies to guarantee guest satisfaction.

Responsibilities

• Sell rooms to maximize occupancy and ADR.
• Check in and out guests efficiently and with a friendly demeanor.
• Maintain cash bank to receive payments and give change.
• Answer phones within three rings.
• Assist with reservations during each shift as needed.
• Know all Front Desk policies and procedures to ensure 100% guest satisfaction.
• Be knowledgeable of all hotel outlets and hours of operation.

Job description

Hilton Garden Inn Daytona Beach Oceanfront in Daytona Beach, Florida, is hiring energetic, local guest service agents to welcome guests and ensure a smooth check-in and check-out experience. This role emphasizes friendly service, knowledge of hotel services, and upselling rooms to maximize occupancy.

Responsibilities include answering calls, assisting reservations, maintaining a cash bank, and adhering to front desk policies to guarantee guest satisfaction.