Front Desk & Guest Services Supervisor

TPG Hotels and Resorts; Stockbridge (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Plan

Paid Time Off

Employee Discounts

AMAZING HOTEL DISCOUNTS

Job summary

TPG Hotels and Resorts in Stockbridge, GA, is seeking a Front Office Supervisor to oversee front desk operations, greet guests, manage check-in and check-out, and promptly resolve issues to ensure smooth stays. In this role you will train and supervise front desk staff, enforce service standards, and collaborate with other departments to fulfill guest requests.

A high school diploma is required; hospitality experience is preferred, and flexibility to work evenings, weekends, and holidays is

Qualifications

• High school diploma or equivalent; bachelor's in hospitality preferred.
• 1–2 years supervisory front desk experience in hospitality.
• Excellent communication and interpersonal skills; flexible hours.
• Knowledge of hotel management software and reservation systems.

Responsibilities

• Greet and assist guests with check-in and check-out procedures.
• Train and supervise front desk agents and other front office staff.
• Address guest complaints and ensure prompt resolution.
• Collaborate with other hotel departments to fulfill guest requests.

Skills

Guest services

Staff supervision

Communication

Problem solving

Hospitality software

Education

High school diploma

Hospitality degree preferred

Tools

Hotel management software

Reservation systems

Job description

TPG Hotels and Resorts in Stockbridge, GA, is seeking a Front Office Supervisor to oversee front desk operations, greet guests, manage check-in and check-out, and promptly resolve issues to ensure smooth stays. In this role you will train and supervise front desk staff, enforce service standards, and collaborate with other departments to fulfill guest requests.

A high school diploma is required; hospitality experience is preferred, and flexibility to work evenings, weekends, and holidays is