Front Desk & Guest Services Supervisor

Hyatt; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free hotel nights

F&B discounts

Medical coverage

Dental coverage

Vision coverage

Paid time off

Uniform provided

Laundry on site

Free bus pass

Meals provided

Job summary

Hyatt Regency Columbus is seeking a Front Office Supervisor to oversee the Front Desk Hosts and guest registration, ensuring smooth communication of hotel services and promotions. The role emphasizes strong guest service and direct impact on the overall guest experience.

The candidate should have previous hotel front desk experience, be able to stand for long periods, and demonstrate refined communication skills.

Qualifications

• Previous Hotel Front Desk experience is required.
• Capable of standing for long periods of time.
• Refined verbal and written communication skills.
• Must be able to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Oversee Front Desk Hosts and guest registration processes.
• Communicate hotel services and promotions to guests.
• Maintain high guest satisfaction through proactive service."
• Support a fast-paced environment with continuous standing.
• Handle forms of payment and guest inquiries as needed.
• Demonstrate Hyatt values in daily interactions.

Skills

Front desk supervision

Guest service

Communication

Flexible schedule

Customer service

Job description

Hyatt Regency Columbus is seeking a Front Office Supervisor to oversee the Front Desk Hosts and guest registration, ensuring smooth communication of hotel services and promotions. The role emphasizes strong guest service and direct impact on the overall guest experience.

The candidate should have previous hotel front desk experience, be able to stand for long periods, and demonstrate refined communication skills.