Front Office Supervisor

Hyatt; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free hotel nights

F&B discounts

Medical coverage

Dental coverage

Vision coverage

Paid time off

Uniform provided

Laundry on site

Free bus pass

Meals provided

Job summary

Hyatt Regency Columbus is seeking a Front Office Supervisor to oversee the Front Desk Hosts and guest registration, ensuring smooth communication of hotel services and promotions. The role emphasizes strong guest service and direct impact on the overall guest experience.

The candidate should have previous hotel front desk experience, be able to stand for long periods, and demonstrate refined communication skills.

Qualifications

• Previous Hotel Front Desk experience is required.
• Capable of standing for long periods of time.
• Refined verbal and written communication skills.
• Must be able to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Oversee Front Desk Hosts and guest registration processes.
• Communicate hotel services and promotions to guests.
• Maintain high guest satisfaction through proactive service."
• Support a fast-paced environment with continuous standing.
• Handle forms of payment and guest inquiries as needed.
• Demonstrate Hyatt values in daily interactions.

Skills

Front desk supervision

Guest service

Communication

Flexible schedule

Customer service

Job description

Located within walking distance of Nationwide Arena and the trendy Arena District, Hyatt Regency Columbus redefines the modern hotel experience. We offer 633 renovated guest rooms and spacious suites and 70,000 square feet of flexible meeting space. We are connected to the Greater Columbus Convention Center and steps to the Short North Arts District, ours is the hotel in which to meet and play in downtown Columbus.

Because we are looking for a Front Office Supervisor!

What does the ROLE entail?

• Responsible for the oversight of Front Desk Hosts, guest registration process and communication of hotel services and promotions
• Strong guest service orientation in order to ensure high guest expectations
• This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.
• Fast-paced environment that requires continuous standing
• Other duties may include processing forms of payment, and responding to guest inquiries
• Demonstrates Hyatt Values: Empathy, Integrity, Respect, Inclusion, Experimentation, Wellbeing

Your EXPERIENCE:

• A true desire to satisfy the needs of others
• Previous Hotel Front Desk experience is required
• Capable of standing for long periods of time
• Refined verbal and written communication skills
• Unafraid of customer service related tasks and responsibilities
• Must be able to work a flexible schedule including nights, weekends, and holidays
• A fun and energized person
• Strong customer service orientation and customer service recovery skills

What's in it for YOU?

General Perks:

• An entry to the Hyatt Family, a place where we care for people so they can be their best
• 12 free nights at Hyatt hotels globally every year after 90 days of service and 50% Discounts at our F&B outlets
• Affordable Medical, Dental and Vision Coverage after 30 days of employment
• Vacation + PTO days
• Discounted flight program
• Uniform provided and laundry is taken care of in house
• Free COTA Bus Pass
• Free meals, Family Events, and Recognition Celebrations
• Discounted monthly parking passes for Downtown parking
• Take pride in working for a company that is in the "100 Best Companies to Work For" by FORTUNE
• Wellbeing: "Our purpose is to care for people so they can be their best - and we believe wellbeing is the ultimate realization of our purpose"
• To support our colleagues mental wellbeing we provide access to "Headspace App" for all employees, free of charge, as well as hotel gym access
• Social & Community Activities; Team building outings, Sports/wellbeing activities
• Health, Dental, Vision Insurance eligibility after 30 days of employment

Development:

• "Careers at Hyatt don't have to follow a traditional career ladder or path with one pace and following only one direction."
• With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotions are abundant
• Regular Check-In Conversations with Managers to discuss personal career goals
• A wide range of on-property and online training opportunities though-out the year.
• Education assistance of up to $1,000 per year toward personal growth and development

Diversity:

• "Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all"
• Focus on Diversity, Equity and Inclusion within our team through employee support groups (Hyatt BLACK, Women@Hyatt, HyPride), workshops and classroom trainings
• The Human Rights Campaign has honored Hyatt among the Best Places to Work for LGBTQ+Equality in 2022, for the 18 th consecutive year

Your MINDSET:

• A team player with a good portion of personality
• Enthusiasm and a hands-on mentality
• A true representative of the company to customers, employees, and the public
• A team player with a hands-on mentality and a love for guest service
• A true support for our customers and colleagues

Are WE what YOU are looking for?

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.